Cancellation / Power of revocation

Withdrawal
You have the right to cancel a contract within fourteen days without giving any reason. The revocation period is fourteen days from the date of the conclusion of the contract or the receipt of goods. To exercise your right of withdrawal, you must notify us by means of a clear statement (such as a letter sent by post or an email) of your decision to withdraw from this contract. Please use the following address and use the withdrawal form to explain your cancellation, which you will find in the attachment of this email.

Stefan Fiebig
Postfach 1167
67601 Kaisererslautern

or

Phone.: 0176/72412015
Fax: 0631/80009029
Email: kontakt2017[at]herothink.com
(please change [at] to @ )

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same form of payment that you used in the original transaction, unless otherwise agreed with you. In no case will you be charged for this repayment fees.
In the case of goods delivered, we may refuse to repay you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract send or give back goods to:

Stefan Fiebig
Postfach 1167
67601 Kaisererslautern

The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods. In the case of a return from non-EU countries, please contact us before sending in order to arrange any necessary customs documents for the return shipment.
You can only revoke the purchase of CDs and DVDs if the seal on the CDs or DVDs has not been damaged.
If you have requested that services be commenced during the cancellation period, you must pay to us a reasonable amount in comparison to the proportion of services already provided by the time you inform us of the exercise of the right of withdrawal in respect of this contract corresponds to the total volume of services provided for in the contract.

Expiry of the right of withdrawal for digital goods
Digital goods such as e-books, videos or audiobooks that are not delivered on a physical disk, but e.g. are delivered via email or download via e-mail, are excluded from the right of revocation due to the immediate completion of the contract.